Privacy Policy

Last updated: 18 August 2026

SoClean (“SoClean,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website, contact us, use our WhatsApp services, or receive solar-panel cleaning services from us.

1. Who We Are

SoClean provides solar-panel cleaning and related services in Pakistan.

Website: https://soclean.com.pk
Email: admin@soclean.com.pk
Phone: +92 331 7635165
Address: 8/5, Sector 12-C, North Karachi Industrial Area, Karachi, Pakistan

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and company name
• Your telephone and WhatsApp numbers
• Your email address
• Your service or site address and location information
• Information about your solar-panel system, including system size or number of panels
• Cleaning requirements, service frequency and appointment details
• Quotations, invoices, payment status and transaction-related information
• Messages, documents, photographs and other information you send to us
• Website usage information, such as your browser, device, IP address and pages visited
• Any other information you voluntarily provide when contacting us or requesting our services

Please do not send sensitive personal information that is unnecessary for providing our services.

3. How We Collect Information

We may collect information when you:

• Contact us through WhatsApp, telephone, email or our website
• Submit a contact, booking or enquiry form
• Request a quotation or invoice
• Arrange or receive a cleaning service
• Communicate with our employees or automated systems
• Make a payment or provide payment confirmation
• Browse or otherwise interact with our website

We may also receive information from authorised employees, service providers or business representatives who arrange services on your behalf.

4. How We Use Your Information

We may use your information to:

• Respond to enquiries and communicate with you
• Prepare quotations and invoices
• Schedule and deliver solar-panel cleaning services
• Maintain customer, service, cleaning and payment records
• Confirm appointments and provide service updates
• Send invoices, payment reminders and other service-related messages
• Provide customer support
• Improve our services, website and internal business processes
• Prevent misuse, fraud and security incidents
• Comply with legal, accounting and regulatory obligations
• Automate routine business processes where appropriate

We do not sell or rent your personal information.

5. WhatsApp Communications

When you communicate with SoClean through WhatsApp, your messages and related information may be processed through the WhatsApp Business Platform operated by Meta.

We may use WhatsApp to:

• Receive customer enquiries
• Confirm bookings and cleaning schedules
• Send quotations, invoices and payment reminders
• Provide service updates and customer support
• Operate automated or AI-assisted responses

Your use of WhatsApp is also subject to WhatsApp’s and Meta’s applicable privacy terms and policies.

You may ask us to stop sending non-essential WhatsApp messages at any time by replying “STOP” or contacting us using the details provided in this policy. We may still send communications necessary to complete an active service or transaction.

6. Automated and AI-Assisted Processing

SoClean may use workflow automation and artificial-intelligence services to help process messages, extract information, prepare responses, generate documents and manage business records.

These systems may process information contained in your messages or service requests. Automated outputs may be reviewed by a person when appropriate, particularly where the communication involves pricing, payment, contractual commitments or another important decision.

We do not intend to use artificial intelligence to make significant decisions about customers without appropriate human oversight.

7. Service Providers

We may use trusted service providers to operate our business, including providers of:

• Website hosting and security
• WhatsApp and business messaging
• Workflow automation
• Email and cloud storage
• Document and spreadsheet services
• Artificial-intelligence processing
• Analytics and technical support
• Accounting and payment administration

These providers may process information only as necessary to provide their services to us and are subject to their own privacy and security obligations.

Examples may include Meta and WhatsApp, Google services, n8n, OpenAI, our website-hosting provider and other technology providers used in our operations.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, measure website performance and understand how visitors use the site.

Some cookies may be provided by third-party services or WordPress plugins. You can restrict or delete cookies through your browser settings, although some website features may not function correctly afterward.

9. Information Sharing

We may share information:

• With employees and authorised personnel who need it to perform their duties
• With service providers that support our operations
• With professional advisers, accountants or auditors when necessary
• When required by law, regulation, legal process or a lawful government request
• To protect the safety, rights and property of SoClean, our customers or others
• As part of a business transfer, restructuring or similar transaction

We do not share personal information with third parties for their independent marketing unless you have provided permission.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain customer and service records
• Manage quotations, invoices and payments
• Resolve disputes
• Meet legal, accounting and operational requirements
• Protect against fraud or misuse

Retention periods may differ depending on the type of information and the purpose for which it was collected. When information is no longer required, we may delete it, anonymise it or securely archive it where legally permitted.

11. Data Security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission, messaging service or electronic storage system can be guaranteed to be completely secure.

12. Your Choices and Rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information that is no longer required
• Withdraw consent where processing is based on consent
• Ask us to stop non-essential marketing communications
• Raise a concern about how your information is being handled

Some information may need to be retained for legal, accounting, security or legitimate business purposes.

13. Children’s Privacy

Our services are intended for customers and business representatives who can lawfully arrange services. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and remove it where appropriate.

14. Third-Party Links

Our website or messages may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of those third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.

16. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, contact:

SoClean
8/5, Sector 12-C
North Karachi Industrial Area
Karachi, Pakistan

Email: admin@soclean.com.pk
Phone: +92 331 7635165
Website: https://soclean.com.pk